Solutions for Debt Collections

Maximize Agent Performance and Increase Collections Revenue

Time is money, especially for collection agencies. Agent performance and productivity are paramount concerns in the debt collections industry, and deficiencies in either area can result in lost revenue or even costly legal ramifications.

Tracer, the contact center call recording and quality assurance solution from OAISYS, provides the comprehensive insight managers need to optimize agent performance and ensure maximum profitability. Tracer automatically records, stores and organizes telephone conversations as easily searchable voice documents, providing multiple benefits to any business call center environment.

Debt collection agencies must identify ways to operate smarter, managing operations more efficiently while contending with heavier workloads and tighter budgets. OAISYS call recording and interaction management solutions enable debt collections agencies to increase productivity levels while reducing overhead costs. Benefits include:

  • Improved Agent Performance: Call recording helps keep agent performance on track, focused on driving collections revenue and operating within established company and FDCPA guidelines, along with other fair debt collections laws. The ability to review call recordings allows managers to employ appropriate call monitoring, training, coaching and agent evaluation measures when necessary.
  • Reduced Liability Risk: Tracer provides protection from the possibility of “he said, she said” disputes and costly litigation. Call recordings are easily retrieved when needed, allowing for quick and courteous dispute resolution to maximize risk management.
  • Access All Calls and Information: Tracer captures data on every call, so every agent/debtor interaction is accounted for and every training opportunity is available.

OAISYS provides innovative, reliable and affordable call recording and interaction management solutions that help debt collections firms better manage call center agents while also reducing liability risk. Contact an Authorized OAISYS Partner today to find how our solutions can benefit your organization.

How Are You Documenting Your Calls?

Organizations in nearly every industry conducting all or part of their business by telephone are faced with a complex web of legal, industry and service-level compliance guidelines. But, how are they documenting calls to address those requirements?

OAISYS provides the most comprehensive solution for voice compliance, offering an extensive array of exclusive features and functionality to meet specific business needs and requirements.