PLEASE READ BEFORE CONTINUING
Our Technical Support Center is located in Mesa, Arizona. Arizona is in the Mountain Standard Time (MST) zone and does not observe Daylight Savings Time. Standard technical support services are available during normal business hours 5:30 a.m.– 5 p.m. MST.
All other after-hours support projects are subject to a fee and dependent
on the schedule and availability of OAISYS Professional Services personnel.
Please contact Technical Support at email@example.com
for scheduling or additional information.
Thinking of Upgrading to 8.0?
Any hardware that originally shipped with Tracer/Talkument version 5.x
or below is not compatible for OAISYS version 8 software. OAISYS Recording
Systems shipped in 2008 and prior may require a hardware refresh. Please contact Sales Engineering for
more information on hardware refresh options (firstname.lastname@example.org).
Contact Support if you are doing any out of the box 3rd party integration
to review compatibility and any further upgrade requirements.
7.x to 8.0 - These updates support in place upgrades, simply run the setup
file. This will stop services, install software, and restore registry settings.
Please remember with 6.2 (and above) Management Studio does require an update
to Direct X. See the 3rd Party Section below to get update if needed.
Instructions for upgrading to version 8.0 can be found here.